Tag Archives: customer experience

 

Learning Trends: Highlights from the Masie 2011 Conference – Pt. 1

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Last week I attended Elliot Masie’s Learning 2011 Conference with two colleagues. There were over 2,000 training professionals gathered at the magical Disney resort in Orlando. The energy around us was palpable—it seemed like everybody was full of anticipation to … Continue reading →

 
Thursday, November 17th, 2011 1 Comment
 

Seeing the Training for the Trees

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The popular philosophical question goes, “If a tree falls in the forest and no one is there to hear it, does it make a sound?” The 18th century Irish philosopher George Berkeley is known for his belief summed up in … Continue reading →

 
Tuesday, August 30th, 2011 6 Comments
 

Finding a Universal Symbol for Yes

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Suppose you were me eight months ago. You were in charge of designing a web-based course on business ethics for a large financial company. This course was scheduled to be translated into ten languages. One of the activities in this … Continue reading →

 
Tuesday, August 23rd, 2011 5 Comments
 

Ridding the World of Bad Scenarios

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Using scenarios to help learners apply new knowledge has been a long-standing training best practice. And in more recent years, to the relief of online learners, scenarios have started to take the place of some of those dreaded knowledge checks … Continue reading →

 
Tuesday, August 9th, 2011 2 Comments
 

Motivating Learners and Coaches—is Delivering Happiness the Secret Sauce?

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When you think about motivating learners to take charge of their own development and learning, what questions have you asked yourself that can help achieve results like a wildly successful company like, say, Zappos? For the uninitiated, Zappos is a … Continue reading →

 
Tuesday, August 2nd, 2011 4 Comments
 

Playing the Budget Showdown

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Here’s the typical scenario. You’re the client, you’ve got a training project, and you’re looking for the right vendor. The last thing you want to do is tip your hand and show your budget. That’s like telling the car salesperson … Continue reading →

 
Wednesday, July 20th, 2011 1 Comment
 

Interface Inspirations from Games

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When designing interfaces for WBT, practical controls exist in almost every module: Play, Stop, Pause, Next, etc.  Although quite functional, these controls are passive options that help us drudge through the material.  What many designers are missing is the opportunity … Continue reading →

 
Tuesday, July 5th, 2011 3 Comments
 

Is The iPad Right For Your Training?

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As the popularity of the iPad and other tablets continues to rise, instructional designers and corporate training professionals are experimenting with ways to utilize this transformative, new technology for their training initiatives. But, as we’ve discovered through our own foray … Continue reading →

 
Monday, June 27th, 2011 2 Comments
 

How to Learn More through Assessment

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People have many different perspectives in regards to the use and value of assessment in web-based training. For some, assessment is just a great way to check off whether or not a person has taken the training, others go a … Continue reading →

 
Wednesday, June 8th, 2011 1 Comment
 

Learning Leaders Embrace Their Inner Biker

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While it wasn’t quite the Ride to Sturgis Rally, the Harley Davidson museum in Milwaukee was the ideal place for Wisconsin and Illinois learning leaders to gather and discuss training and development topics. The 150 attendees at the First Southeast … Continue reading →

 
Thursday, May 19th, 2011 1 Comment