Monthly Archives: December 2009

 

Technology and Its Role in Customer Experience

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Last week’s focus was on your business culture and how knowing your client, following some basic rules, asking questions, and learning from your past would help you take the necessary steps in creating an open culture that better serves your … Continue reading →

 
Friday, December 11th, 2009 Comment
 

If a good customer experience matters, what does it take to ensure a good one?

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Within the last few months, I’ve read many articles focused on what your company can do or is doing to survive this economy. I’ve read about the importance of customer experience and how tied it is to project success. What … Continue reading →

 
Tuesday, December 1st, 2009 1 Comment