Monthly Archives: June 2009

 

Qualities of a Leader

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I recently read a blog on Gartner.com from David McCoy entitled “RealSPEECH#2.” (Update: He must have taken it down, as it is no longer there. So, let me recap–he wrote that when a salesperson , a vendor, another client says … Continue reading →

 
Tuesday, June 30th, 2009 Comment
 

How Mistakes Are Made

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We often bemoan a mistake that can be seen coming towards us. Most recently, I have been reminded once again the importance of process and verification of process as a key to provide better service and client communication in high … Continue reading →

 
Thursday, June 25th, 2009 Comment
 

Training after TARP– Compliance

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If modification fees from the HMP program are the carrot for servicers to help borrowers restructure their loans then compliance requirements are the “stick” or the other side of the proverbial two-edged sword. Servicers must comply with the HMP requirements … Continue reading →

 
Tuesday, June 16th, 2009 Comment
 

Training after TARP– Carrots and Sticks

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The financial markets in all their forms (banking, mortgage, investment, etc.) find themselves turning on their collective ears trying to deal with the psychological blow of near collapse combined with a new set of rules and regulations tied to Troubled … Continue reading →

 
Tuesday, June 2nd, 2009 Comment