Allen's Training Blog

Being a Corporate Learner during a Recession

2010-01-29T08:47:00.000-08:00

In any hard economy, there will be impact on the corporate learning environment. We often talk about the current impact of the recessions we have been in since 2007, how it affects our lives, and what fears and concerns have come with it. Lately, as we begin to see many of our customers ramp back up post recession, we ask ourselves: how do we asses the damage that has already been done to

Improving Customer Experience through Process

2010-01-04T12:47:00.000-08:00

Last week’s focus was on technology and its role in the customer experience. It has become very clear here at Allen that without the right integral as well as external processes, all the good intentions and good technology will not work. Any process change (or even a new approach to work), changes management evolution and needs to be undertaken holistically across the whole organization.

Technology and Its Role in Customer Experience

2009-12-11T13:07:00.000-08:00

Last week’s focus was on your business culture and how knowing your client, following some basic rules, asking questions, and learning from your past would help you take the necessary steps in creating an open culture that better serves your clients.Building on that experience, we need to look at the other major factors that influence the customer experience….Let’s take a look at technology and

If a good customer experience matters, what does it take to ensure a good one?

2009-12-01T10:19:00.000-08:00

Within the last few months, I’ve read many articles focused on what your company can do or is doing to survive this economy. I’ve read about the importance of customer experience and how tied it is to project success. What I haven’t read about is how to encourage your company to improve that customer experience. Saying it and doing it are two very different things.Being in this business almost

What I Learned in Puppy Kindergarten

2009-10-22T09:05:00.000-07:00

My partner Brian and I recently brought home a new puppy. It was an unexpected acquisition. When this cute puppy showed up at the rescue group where we volunteer, it was just too hard to say no. While I’ve had a few adult dogs, this is my first puppy, and I now find myself spending my Saturday mornings in puppy kindergarten with my new dog Stevie in tow.As an instructional designer, it’s hard to

The Age of Reason: eTextbooks--Really?

2009-08-28T12:48:00.000-07:00

I recently read this in Elliot Masie's Learning Trends: “ iPhone and Textbooks: Just downloaded a new application to my iPhone called CourseSmart eTextbooks. This is one of several movements away from print based textbooks. In this application, a student would have access to all of the textbooks for their registered courses right on their mobile device. I’m starting with a Calculus Textbook to

I remember when ...

2009-08-04T09:50:00.000-07:00